FAQ

Frequently Asked Questions

How do I get my download?

After your payment is confirmed, we email you a download link, normally within a few minutes. Everything we sell is a digital PDF, so nothing is shipped.

I did not receive my email. What now?

Please check your spam or promotions folder first. If it is not there, email us at shop-planet24@outlook.com with your order number and we will send you a new download link.

Which formats do you offer?

All products are PDF files that you can read on a phone, tablet or computer. The Companion Workbook is made for printing or for filling in on a tablet.

What is the difference between the book, the workbook and the bundle?

The book is the main guide with 20 short chapters. The Companion Workbook contains fill-in worksheets for the exercises. The Complete Bundle contains both in one PDF and costs less than buying them separately.

Can I get a refund?

Because our products are digital downloads, all sales are final. If your link does not work or your file will not open, we will send you a new download link. Please see our Refund Policy for details.

Can I share the files or print them?

You may print the files for your own personal use. Sharing, copying or reselling them is not allowed.

Is this therapy or professional advice?

No. Our guides are educational and offer general guidance on relationships and family life. They do not replace counseling, therapy or medical advice.

Which payment methods do you accept?

The available payment methods are shown at checkout.

How can I contact you?

Email us at shop-planet24@outlook.com. We reply within 1 to 2 business days.